Middle/Senior Business Analyst

The Business Analysts ensure that business needs are accurately captured, analyzed, and translated into actionable solutions.

1, Business Requirements and Solution Development:

• Utilize in-depth knowledge of life insurance, finance, and the current system functionalities to define business problems and requirements.
• Collaborate effectively with business users and IT teams to recommend suitable solutions.
• Take ownership of developing comprehensive Business Requirement Documents (BRD) and Business Solution Documents (BSD), Software requirements specifications (SRS), and User stories to ensure End-to-end business processes and detail for required applications.

2, Research and Analysis:

• Conduct thorough research, solution analysis, and fit-gap analysis between business requirements and current IT system functionalities.
• Identify and recommend practical solutions for system implementation and document the impact analysis from both business and functional perspectives.

3, Quality Assurance and Testing Support:

• Assist the QA team in developing detailed test plans,and test scenarios
• Coordinate with stakeholders to ensure successful User Acceptance Testing (UAT), including identifying issues and ensuring resolution before deployment.

4, User Training and Support:

• Provide on-site training for users, focusing on the fundamental components of the system.
• Offer ongoing support for daily operations and application usage, including troubleshooting, root-cause analysis, and addressing user queries.

5, Project and Stakeholder Management:

• Act as a liaison between business and technical teams, ensuring alignment of goals and priorities, and identifying opportunities and process improvements by leveraging data to drive business solutions.
• Participate in project planning, status reporting, and change management processes to ensure successful implementation of business initiatives.

• Bachelor's degree in Information Technology, Computer Science, Business, Economics - Finance, or equivalent. 
• Minimum of 3 years of experience in a Business Analyst role or equivalent position 
• Experience with Waterfall and agile software development methodologies. 
• Experience in using Jira and Confluence for managing requirements and projects 
• Experience in using suitable tools/languages for business modeling, and technical diagrams (Figma, Visio, BPMN,…) 
• Experience in banking finance and life insurance is an advantage. 
• Experience in SQL script and using data visualization techniques and tools is an advantage 
• Experience in implementing AI-driven or data-driven solutions to enhance decision-making processes.is an advantage 

• Working time: Permanent