Chuyên viên chính/Chuyên viên cao cấp Phân tích nghiệp vụ FM - TNTech - 4Z035

1. Position Overview
- The Senior/Expert Business Analyst is responsible for gathering requirements, analyzing business processes, proposing solutions, and supporting the implementation of real estate management systems including building management, facility/property management, lease management, tenant services, space management, maintenance operations (PM/CM), asset management, and related modules.
- This role serves as a key bridge between business stakeholders, technical teams, and implementation teams to ensure that solutions meet business needs and organizational standards.
2. Responsibilities
- Work directly with clients to gather and clarify business requirements.
- Analyze As-is processes and design To-be processes.
- Identify operational gaps, inefficiencies, risks, and improvement opportunities.
- Prepare documentation: BRD, URD, FSD, User Stories, Data Mapping, Use Cases, Process Flowcharts.
- Model workflows, data flows, and business rules.
- Recommend solutions using systems like Archibus or internal platforms.
- Coordinate with development, QA, and infrastructure teams.
- Validate technical designs.
- Review design documents, test cases, demos.
- Develop and execute SIT and UAT.
- Manage issue logging and resolution.
- Provide training and support data migration.
- Support project planning and progress tracking.
- Lead client meetings, status updates, maintain risk logs.
- Collaborate with Project Manager for successful go-live.
- Strong understanding of data normalization, data flows, and ERD.

- Minimum 3–5 years of BA experience, prior experience in the following field(s) is preferred: real estate/property/facility management.
- Experience with Archibus, TRIRIGA, Yardi, Planon, ERP, or asset management systems is a strong advantage.
Business Knowledge:
- Lease management
- Tenant services and billing
- Space and occupancy management
- Operational and preventive maintenance
- Building engineering operations
- Asset and equipment management
- Invoicing, reconciliation, financial workflows
- Management reporting and dashboards
Skills:
- Strong analytical and system-thinking mindset.
- Excellent communication, coordination, and presentation skills.
- Strong documentation and requirement writing skills.
- Experience with data analysis (Excel/SQL is a plus).
- Proficiency with BPMN/UML.

BENEFIT OF JOINING TNTECH

- Income package: X million VND/month x 13-16 months/year.
- Social and company insurance.
- Annual salary review.
- Birthday leave with full salary.
- Teambuilding/outing at least once per year.
- Professional training courses.