IT Engineer (Onsite / On-call / Dispatch)

Experience

2 - 3 Years

Job level

Experienced (Non - Manager)

Salary

Job Descriptions

Role Summary:

The IT Engineer will be responsible for delivering IT support services across multiple clients under different engagement models, including Onsite Resident Engineer, On-call/Dispatch Support, and AMC-based services.

Key Responsibilities:

Onsite Support (Resident Engineer)

Provide daily onsite IT support at assigned customer locations
Act as the first point of contact (L1/L2) for IT-related issues
Ensure SLA compliance and customer satisfaction
Maintain service logs, tickets, and documentation
Perform user support, troubleshooting, and system maintenance
Coordinate with internal teams for escalation

On-call / Dispatch Support

Respond to service requests and incidents via dispatch or ticketing system
Travel to customer sites for on-demand support
Provide remote or onsite troubleshooting within SLA
Submit service reports and closure documentation
Track time, activities, and parts used

Technical Responsibilities

Install, configure, and support end-user devices
Support Windows and macOS environments
Perform hardware diagnostics and repair
Conduct preventive maintenance
Support basic network connectivity
Assist in IT infrastructure setup and projects

Service Operations & Compliance

Follow service processes, SLA, and reporting standards
Maintain accurate service logs and timesheets
Ensure compliance with customer policies
Provide clear communication to clients

Additional Responsibilities

Support AMC contracts and maintenance visits
Participate in standby / after-hours support if required
Perform other IT-related tasks assigned

Job Requirement

Requirements:

Experience & Skills

Minimum 2–3 years experience in IT Support / Helpdesk
Strong knowledge of Windows, macOS, and troubleshooting
Experience in onsite or dispatch support preferred
Familiar with ticketing systems is a plus

Certifications (Preferred)

Microsoft Role-based Certifications or CCNA

Other Requirements

Intermediate English communication
Strong customer service and problem-solving skills
Willing to travel for onsite/dispatch support

Benefits:

Competitive salary + allowances
13th month salary + performance bonus
Health and social insurance
Annual health check
14 days annual leave
Training and certification support
Career growth opportunities

More Information

Age: Unlimited
Type of employment: Permanent

You should be skill

IT Engineer Onsite / On-call / Dispatch Chuyên viên IT Nhân viên IT IT Specialist

Apply for:

Your Contact Information

FUTUREWORLD

1. About Futureworld

Futureworld was established in Vietnam in 2007 as an Apple Premium Reseller (APR) and Apple Service Provider (ASP). We bring latest Apple products to Vietnam consumers, allowing them to catch up with latest technology trends.

Futureworld carries a full range of Apple products, Apple accessories and Apple-authorised third party accessories in all our stores. Our Sale Specialists are all trained by Apple and will delight customers with detailed introduction on Apple’s inventions in Mac OS and iOS features. With in-depth knowledge about Apple product features they will help customers choose the most suitable products for their personal needs.

Futureworld is the biggest Apple Authorised Reseller and Apple Authorised Service Provider that specializes only in Apple products in Vietnam. We are proud to call ourselves the Apple expert. Today Futureworld is geographically present in leading cities in Vietnam including Hanoi, Hai Phong, Nha Trang, HCMC, Binh Duong and Can Tho. Regionally we are also present in India, Philippines, Malaysia, Cambodia, Myanmar, Sri Lanka, Nepal and soon Bangladesh.

Using Apple products is a joy. Our mission is to make Acquiring an Apple product at a Futureworld store a joy, too.

Think Apple Think Futureworld.

2. Benefits for our customers

2.1. Full Apple product range:

Futureworld carries a full range of Apple products in all our stores. At Futureworld, you will enjoy and experience the wonderful features of Apple’s latest products such as iPhone, iMac desktop, MacBook Pro, MacBook Air, iPad, iPod.

2.2. Wide range of accessories:

Besides carrying Apple products, Futureworld also carries a full range of Apple accessories and Apple-authorised third party accessories under selected top global brands such as Skullcandy, Jabra, Switcheasy, Incase, etc.

2.3. Professional Product Consulting Service:

Our Sale Specialists are all trained by Apple and will delight customers with detailed introduction on Apple’s inventions in Mac OS and iOS features. Their in-depth knowledge about product features will help customers choose the most suitable products for their personal needs.

2.4. Warranty Service:

As an Apple Service Provider, we provide global warranty service with highest standards to all Apple products (except for iPhones) from our Service Centers in Hanoi and HCMC. We also provide FREE hardware diagnostic checks for customers with Macs as long as unit is able to boot up.

2.5. Enterprise Expertise:

We have a dedicated team of Sales & Technical professionals that focus mainly on Enterprise Customer use of Apple products. These include integrating Apple products with your existing corporate network, to project planning, bulk pricing and after sales support. We recognize that our Enterprise customers have more specialized requirements that are specific to their business fields and our Enterprise team is capable to advise and recommend the correct solutions for such requirements. Our offerings are:

• Mac OS integration & use in Windows networks

• Maintenance Support Contracts for Macs & iPads

• iOS in the Enterprise

• Mac OSX Server

• External Storage for Mac Pro

2.6. Free Training:

To bring the best Apple experience to customers, Futureworld also provides FREE training on Mac OS operating system so our customers can use this operating system at ease.

3. Our product offerings

Apple products

• iPhone

• iPad Air / iPad with Retina display

• iPad Mini/ iPad Retina

• iPod Touch/ iPod Classic

• iPod Nano/ iPod Shuffle

• iMac

• Mac Pro

• MacBook Pro / MacBook Pro Retina

• MacBook Air

• Macmini

Apple accessories

• Apple TV

• Apple Care

• Apple Wireless Keyboard

• Thunderbolt Cable

• Apple Thunderbolt Display

• Network Hard Drive

• Apple Earphones Earpods

• Wifi broadcast accessories

• Airport Express and Airport Extreme

• Mini Display Port to VGA / DVI

• Lightning to USB / VGA / SD / DIgital AV

• Magic Apple Wireless Mouse and Magic mouse Tables

Apple – Authorised 3rd party accessories

• Case

• Bags / Backpacks

• Speaker

• Screensaver patch

• Headphone/ Earphone

• Rechargeable battery backup

Unit 9.4, 9th Floor REE Tower, No. 9 Doan Van Vo St., District 4

www.futureworld.com.vn

Company size: 50-99

Contact person: Tram HR