IT Support/ IT Officer - Working in Ho Chi Minh Office

• Receive and prioritize requests for IT services, and log incidents and maintain relevant records.

• Interpret user problems and provide solutions.

• Escalate complex or unresolved incidents where required.

• Collaborate with other IT team members to resolve issues.

• Participate in testing and deployment of new systems and services.

• Provide training and support to users as required.

• Maintain accurate and up-to-date documentation of IT systems and procedures.

1. JOB REQUIREMENT

• At least one year of experience in a similar IT Support role, preferably in a retail or e-commerce environment.

• Excellent customer service skills, with the ability to communicate technical information to non-technical users.

• Solid understanding of IT systems and services, including networking, hardware, and software.

• Experience with incident management tools and processes.

• Strong problem-solving skills, with the ability to work under pressure and manage multiple priorities.

• Excellent attention to detail and strong documentation skills.

• Strong team player with excellent communication and interpersonal skills.

2. MORE INFORMATION

* Probationary period: 2 months with fully-paid salary &

* Training opportunities: Internal training & Professional Center training (either domestic or overseas)

* Age: Unlimited

* Working time:  Mondays - Fridays (7:45AM - 4:45PM ) & Saturdays (8:30AM- 12:00PM)

* Benefit:

Salary: Negotiation, bonus and salary review once per year (depends on Company business and staff working performance).

12 days fully-paid  annual leave per year.

Social and health insurance

Holidays: 12 paid leave/year