Working in an international context, you will be our first level of support. Your usual tasks will be as follows :
- rigorous monitoring of ITSM tools
- tickets analysis, performing actions when the incident / request belongs to the L1's technical scope
- be an actor of the support efficiency : carefully follow-up the unresolved or unassigned tickets, respect the SLAs, escalate when necessary
- execution of daily controls by following procedures
- execution of various L1 tasks by following procedures
- answering phone calls
- activity reporting
- relay with the next team (international context)
- contribution to the continuous improvement
You will have the chance to work with many tools widespread on the market such as Microsoft 365, Service-Now, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, ...
This position is perfect for joining the Teamwork group, familiarizing yourself with the different technical teams and finding your own career path within our workforce.
The job is open to both males and females.
