Job Purpose
- The job holder will gather customer insights, develop product requirements and manage the end to end delivery of tasks through agile project management.
- The job holder is responsible for maximizing value produced by the team, ensuring collaboration with stakeholders and supporting the Business Tribe Lead to deliver the customer journey roadmap.
- Responsible for designing and building solutions to meet customer needs according to the customer journey from the beginning to the end, ensuring the positioning values in line with selected CVP.
Key Accountabilities (1)
A. Agile Product Development and Responsible for designing solutions according to customers' journey.
- Participate in product planning and iteration sessions with tribe members to draw up overall product specifications.
- Gather and analyze customer insights to develop new product feature requirements and enhancement plans.
- Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
- Develop product requirements and manage end to end product delivery including customer portrait identification và pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
- Run daily scrums, manage product backlog, develop requirement documentation, manage support tickets and unblock barriers to progress for 1-2 squads.
- Facilitate daily stand ups, iteration planning, sprint reviews and drive sprints together with Scrum Master.
- Lead team efforts in continuous improvement, define and implement improvement stories to increase the velocity and quality of programs.
- Coordinate and manage task execution, removing task impediments to allows squads to fully focus on product delivery.
- Responsible for PnL và business efficiency of solution group assigned in each period..
Key Accountabilities (2)
B. Product Marketing
- Manage specific tasks related to product launches (roll out to user groups, locations, etc).
- Identify high impact marketing interventions and lead their implementation.
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.
Key Accountabilities (3)
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Key Relationships - Direct Manager
Senior Manager, Solution Development
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Teams within the Transformation Office and relevant departments in the Bank.
Key Relationships - External Stakeholders
Customers, partners providing professional services
