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IT Help Desk _`144 Cộng Hòa

FE CREDIT

2 Floor, Ree Tower, 9 Doan Van Bo, Dist. 4, HCMC

Posted date: 23-12-2024

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  • Experience

    1 - 3 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

Job Description

  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Log all calls on the service desk system and maintain full documentation
  • Respond to enquiries from clients and help them resolved any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Allocate more complex service issues to the relevant IT Support member

Job Requirement

  • University/College degree or equivalent, preferably in IT or Technical areas preferably in IT or Technical areas
  • At least 1 year experience in customer service experience in IT industry
  • Troubleshoot and resolve problems skills
  • Customer focus skill
  • Capable to work in a team as well as individual
  • Basic reading, writing in English

More Information

  • Degree: College
  • Age: Unlimited
  • Working time: Permanent

You should be skill

it help desk _` cộng hòa Nhân viên IT Chuyên viên IT IT Engineer IT Specialist IT support IT Supervisor nhân viên tin học IT Helpdesk IT Officer IT Executive

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FE CREDIT

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. In 2021, FE CREDIT & SMBC FC have a strategic partnership and is valued at US$2.8 billion.

We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company.

3B Floor, Ree Tower, 9 Doan Van Bo, Dist. 4, HCMC

https://career.fecredit.com.vn/

Company size: 10.000-19.999

Contact person: Phòng Thu Hút Nhân Tài FE CREDIT

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