IT HELPDESK

The IT Helpdesk/ Onsite position is responsible for supporting End User for daily activities and IT tasks to deliver excellent IT Service.

Main responsibilities:

1. Maintain infrastructure onsite

- Install and configure the application, operating system, and computer hardware.

- Monitoring and maintenance of computer systems and networks.

- Troubleshoot system and network, diagnose and resolve hardware or software failures.

- Maintain Asset management system regularly

- Provides documents related IT support, including documentation and reports related to computers, and networks.

2. Support site

- Support for deploying new applications and digital as: RPA, Power Automate

- Support for other sites belong SGB Group, follow order by line Manager

1. Qualification:

• Education: University degree. Having IT certificate is preferable: MCSA, CCNA,..

• Work Experience: at least 1 years of experience in the same position or similar job with successful proven records.

• English is a plus

• Other qualifications:

- Negotiation & Influencing skills.

- Possess a high level of passion.

- Able to work with less supervisory and deliver expected outcome results.

- Well organized & self-disciplined.

- Having an attitude of “making impossible possible”.

- High sense of responsibility and teamwork.

2. Functional skills & job knowledge:

- Good knowledge in PC, TCP/IP network connectivity, printer, IP phone system.

- Good experience with Windows domain.

- Service oriented mindset.

- Responsibilities, actively, good team work, Honest, Enthusiastic time management, presentation skill.