IT Helpdesk/support/network

Summary of the position: Maintain the operation of technology equipment and the company’s network systems.

• Monitoring and operating servers in the Server room:

• Monitor the operation of Lenovo physical servers, Windows Server, VMWare ESXI virtual servers, Linux virtual servers.

• Monitor the operations of the Genesys call center system, WDE calling software, and Pulse.

• Maintain the stability of servers in the server room.

• Assist in deploying and configuring services on servers when requested by the headquarters.

• Perform daily checks in the server room: power, network, air conditioning, The temperature and humidity of the room.

• Check and trap mice.

• Manage the CCTV system, domain Hik-connect.

• Manage the time attendance system.

• Maintain API connectivity operations: Collaborate with Điện Máy Xanh to support and maintain API operations between the Điện Máy Xanh Portal and the CRM system.

• Monitor and operate the network system: Manage the company's network systems: LAN, WIFI at Ho Chi Minh, Ha Noi, Hai Phong, Da Nang.

• End-user support (computer, laptop hardware, software, printer, photocopier, platforms).

• Asset and technology equipment management.

• Analog PBX management: Monitor and operate the Analog telephone exchange.

• Procurement of equipment and management of contracts, maintenance.

• Read reports / logs / instruction manuals.

• Zalo OA Administration.

• Education: Graduated from college/university – Information Technology (Majors: Computer Networks, Computer Science, or related fields)

• At least 1 year of experience in a similar position such as IT Helpdesk in an Enterprise IT environment.

• Solid experience in System Administration, Linux, and Windows.

• Preference will be given to candidates holding certifications such as MCSA, CCNA, CCNP, MCSE or Linux.

• Experience in supporting and troubleshooting IT equipment for end users (both software and hardware), including desktop computers, laptops, IP/Analog phones, printers, network devices, routers, firewalls, Wi-Fi, etc.

• Solid foundational knowledge of:

o Deployment and operation of physical and virtual servers.

o Internal network systems (LAN), VPN.

o Enterprise IT infrastructure.

• Basic knowledge of information security and system security.

• Ability to analyze issues, identify root causes, recognize potential risks, and proactively coordinate with relevant technical teams for resolution and prevention.

• Experience in implementing at least one or multiple personal or enterprise projects (able to present or provide evidence if required).

• Experience in monitoring and operating IT systems.

• Experience in deploying and managing VoIP / Analog PBX systems.

• Experience in supporting the deployment and operation of enterprise systems such as Microsoft 365, ERP, Dynamics 365, and internal applications.

• Ability to use Postman and related tools for basic API testing.

• Experience in deploying and operating CCTV monitoring systems.

• Skills in operating system installation, data backup, and data recovery for PCs, laptops, and macOS devices.

• Perform IT asset and equipment management (IT Asset Management).