Nhân viên vận hành phần mềm

1. Monitor the performance and availability of enterprise applications (e.g., FRM and others).

2. Ensure compliance with defined SLAs for application operations.

3. Receive, categorize, and resolve user requests and incidents.

4. Coordinate with Level 2 support teams to resolve issues or participate in SIT/UAT for change requests, new requirements, and projects.

5. Record and perform root cause analysis (RCA) for major incidents.

6. Prepare regular operational reports (weekly, monthly, quarterly).

7. Provide user guidance and troubleshooting for common application issues.

8. Participate in training and career development programs in IT application management.

Qualifications

• Bachelor’s or College degree in Information Technology, Information Systems, Computer Science, or related fields.

• 1–2 years of experience in IT system or application operations.

• Experience with FRM, Microsoft Dynamics, or similar enterprise applications is an advantage.

Skills

• Strong understanding of business processes, industry characteristics, and best practices in relevant areas.

• Excellent critical thinking and problem-solving skills.

• Strong analytical and presentation abilities.

• Ability to work independently as well as collaboratively in a team.

• Good command of English is a plus.

• Degree: College
• Age: 23 - 35
• Gender: Male
• Working time: Permanent