OTC Regional Business Solutions Expert

MAIN PURPOSE

· Support Regional Office as SAP maintenance and support Center.

· Provides Application Managed Service (AMS) in APAC region for the various enterprise applications troubleshoot and resolve issues & requests within targeted SLA.

· This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.

KEY RESPONSIBILITIES

· Act as point of contact to analyse and fix application and system issues OTC/ITD area, ensuring SAP services are available and reliable. SAP Modules: SD, and MM

· Responsible for OTC, ITD and Order management, and provide system domain knowledge

· Responsible for OTC/ITD Incidents, Problems and Change Requests, and provide intervention guidance and proactive solutions when required.

· Assist user in requirements gathering, preparation, and follow through of Change Requests

· Assist in CR release and implementations/roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test.

· Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices.

· Acts as liaison for troubleshooting and support: investigate, analyse, and solve software problems and map business requirements, processes, and objectives; develop necessary modifications to satisfy needs.

· Maintain a thorough knowledge of the organization and adheres to all organizational standards.

· Provide support outside regular office hours.

· Any other ad-hoc duties assigned.

REQUIREMENTS

·       Bachelor's Degree in I.T, Computers or related field

·       SAP ECC 6.0/S4 HANA experience

·       Experience and knowledge of key integration points between SAP modules

·       Business knowledge and process design skills in SD order management and inventory logistic.

·       Experienced in system integrations between SAP systems, and with 3rd parties systems

·       Possess basic knowledge of SAP authorization troubleshooting.

·       Experience with Microsoft SharePoint, SQL, Azure, Power BI and/or PHP is a plus

·       Self-motivated and detail-oriented

·       Project management, ITIL and/or ITSM experiences

·       Effectively communicates technical concepts to users and business concept to tech team

·       Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision.

·       Possess good analytic thinking and problem-solving skills.

·       Ability to work well on cross functional project teams and foster team commitment to tasks.

·       Develop relationships with internal and external stakeholders.

·       Excellent analytical, interpersonal skills and proficient in English.

·       Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc

• Degree: Bachelor
• Age: Unlimited
• Working time: Permanent