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Senior Telecom Operation Specialist (Call center administration)

FE CREDIT

3B Floor, Ree Tower, 9 Doan Van Bo, Dist. 4, HCMC

Posted date: 21-10-2025

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  • Experience

    5 - 7 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

Job Description

OBJECTIVES:

  • Implement, operate, monitor Contact center systems, Telecom channels to ensure the system operates stably and effectively

KEY RESPONSIBILITIES:

  • Responsible for operating and monitoring in Contact center system, Telecom channels
  • Conduct troubleshooting and provide support in Contact center system, Telecom channels
  • Log problems & incidents and the workarounds and also provide resolutions
  • Participate in project related to Contact center systems/ Telecom channels
  • Cooperate with other IT departments/ vendors to maintain contact center system, SMS core, network security including operating system, firewalls, routers and switches
  • Build and update documents of contact center and Telecom channels
  • Monitor of upgrading software/ hardware for servers, telecom and other communication devices
  • Undertake other tasks assigned by line manager

Job Requirement

REQUIREMENTS:

  • Bachelor’s Degree, preferably in IT or related technical areas
  • 5+ years’ experiences in Call center administration
  • 5+ years’ experiences in Telecom channels administration, database management
  • 1+ years’ experiences in network administration
  • Proficient in Call center administration is a must
  • Proficient in Oracle, MS SQL, HTML and Scripting
  • Prior experience in VMWare, operation system installation and administration will be an advantage
  • Proficient in telephone connectivity is a plus
  • Time flexibility

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Working time: Permanent

You should be skill

Purchasing Nhân viên mua hàng Staff Associates Accountant Staff/ Executive/ Supervisor/ Manager Purchasing staff Executive Manager Coordinator Supervisor officier senior telecom operation specialist call center administration

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FE CREDIT

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. In 2021, FE CREDIT & SMBC FC have a strategic partnership and is valued at US$2.8 billion.

We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company.

3B Floor, Ree Tower, 9 Doan Van Bo, Dist. 4, HCMC

https://career.fecredit.com.vn/

Company size: 10.000-19.999

Contact person: Phòng Thu Hút Nhân Tài FE CREDIT

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