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Technical Product Support

Wall Street English

21 Lê Qúy Đôn, Q. 3

Ngày đăng: 17-11-2025

  • Kinh nghiệm

    1 - 3 Năm

  • Cấp bậc

    Nhân viên

  • Lương

    Cạnh tranh

Mô tả Công việc

Technical Product Support ensures smooth day-to-day operations of CRM and business applications by handling Tier-1 support, executing approved configurations, maintaining data quality, and assisting users and Country IT teams. This role focuses on operational stability, accuracy, and adherence to standards.

Job description:

1. Service Support

1.1. Incident Management

· Diagnose and resolve Tier-1 CRM/platform incidents such as workflow errors, automation failures, permission mismatches, and data syncing issues.

· Perform structured root-cause checks and apply corrective actions.

· Escalate to Specialist/Lead with complete logs, impact details, and test results.

1.2. Request Fulfillment

· Execute approved configuration updates (fields, forms, reports, templates, workflows).

· Process account provisioning/deprovisioning based on RBAC rules.

· Perform data corrections (duplicates, invalid records) following SOP and governance.

· Identify repeating issues and provide preliminary analysis to Specialist/Lead.

· Collect evidence required for deeper RCA and track corrective actions.

· Support execution of structural fixes defined by higher tiers.

· Guide end-users on platform usage and basic best practices.

2. Service Delivery: Configuration & Asset Management

· Maintain configuration accuracy and update CI records (workflows, roles, automation).

· Conduct routine system checks: automation status, API usage, error logs.

· Ensure consistent configuration aligned with naming conventions and standards.

· Execute approved changes and update documentation accordingly.

· Verify post-release configuration and ensure successful rollout.

3. Knowledge Management:

· Document troubleshooting steps, SOP updates, and user instructions.

· Contribute to the Known Issues library and internal knowledge base.

· Suggest improvements based on real operational incidents and user feedback.

Yêu Cầu Công Việc

Required Competencies

·         Strong customer service mindset and clear communication.

·         High attention to detail and disciplined execution of SOPs.

·         Ability to understand business workflows and translate them into system actions.

·         Fast learner with solid problem-solving fundamentals.

Required Professional Qualification:
Technical Domain:

·         CRM Administration.

·         Role-Based Access Control (RBAC).

·         Data Quality & Root Cause Analysis (RCA).

·         Basic Workflow Logic

·         API & Webhook Troubleshooting

·          Operational Monitoring.

Technical Stack:

·         CRM Platforms: HubSpot / Salesforce (admin basics)

·         Troubleshooting Tools: Postman (basic), Webhook logs, Browser DevTools

·         Monitoring: Uptime/Synthetics tools

·         Documentation & Ticketing: Confluence, SharePoint, Jira/Zendesk

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

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Wall Street English

Wall Street English Vietnam

21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City

* Company Introduction:

Wall Street English is an English Language School business with strong growth targets for new centres in existing territories, acquiring master franchises and in starting up in new countries. Here at Wall Street English we, a world class company and a member of the Pearson global family believe in the power of personal learning as a source of good, as a source of growth and as a source of empowerment. We do offering unique learning method that helps people all over the world succeed in acquiring English language, opening a whole world of opportunities both personally and professionally.

First established in Italy in 1972 under the name of Wall Street Institute, we have been rebranded into Wall Street English in 2013 as we know nowadays. What started from an idea of developing a new way to teach people English has grown into a place with over 400 learning centers in 27 countries with an enrollment of 3,000,000 students.

We have corporate offices in Baltimore, Hong Kong and Barcelona. We operate primarily through franchising but also own and operate our own centres in Germany, Italy, Brazil, Indonesia and in China. We are the marketing leaders in English Language Teaching and are experience rapid growth.

Currently we have 06 centers in Ho Chi Minh City and will continue to expand to end of year. Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management.

* Why work with us? 

- We offer a unique learning method that helps people succeed in learning the English language, which opens a whole world of both personal and professional opportunities.

- Wall Street English is a fun, dynamic, experienced, hard-working and friendly working environment that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success. 

- We are a premier provider of motivated and highly trained consultants and professional personnel who have the unique skills and expertise necessary to help our Clients meet their individual and business goals in a cost effective manner. 

- As a company, we’ve developed and enforce a Code of Ethics. This code is designed to clarify and solidify the expectations and standards the company sets for its employees. It is our goal to hire only the best qualified people for employment opportunities available whether locally, nationally or globally.

* We provide:
• Paid professional training and development
• Opportunities for promotion and career development
• A professional international working environment
• Committed colleagues.

* Benefit:
• Competitive salary 
• Medical insurance
• Generous bonus scheme
• Paid annual leave
• Paid training
• Opportunities for advancement
• Free unlimited access to the Wall Street English Courses 
• Professional, fun and exciting work environment
• Ample opportunities to speak and practice English

We are always looking for talented people who have passions for helping people through English education

21 Lê Qúy Đôn, Q. 3

https://wallstreetenglish.edu.vn/danh-sach-tuyen-dung/

Qui mô công ty: 100-499

Người liên hệ: Wall Street English

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