- Serve as the first point of contact for all IT-related incidents and service requests from employees
- Diagnose and resolve hardware, software, and OS issues across Windows and macOS environments
- Provide remote support using tools such as TeamViewer or equivalent remote desktop solutions
- Accurately log, track, update, and close tickets using the IT service desk system
- Install, configure, and maintain end-user devices: desktops, laptops, printers, scanners, and copiers
- Support Microsoft 365 applications: Outlook, Teams, SharePoint Online, Exchange Online
- Escalate complex issues to the IT Manager with clear documentation and reproduction steps
- Conduct basic user training and produce simple how-to guides for common IT tasks
- Windows Server (AD, DNS, DHCP, Group Policy, File Server, Print Server)Administer and maintain
- Ubuntu Linux servers including patch management and log monitoringManage and troubleshoot
- Maintain network infrastructure: switches, routers, Wi-Fi access points, VLANs, and VPN
- Sophos XG Firewall rules, IPS policies, and country blockingManage and configure
- Monitor system health, disk usage, uptime, and performance; respond to alerts proactively
- Manage backup and recovery procedures to ensure business continuity
- Support security camera systems and NVR management (Hikvision or equivalent)
- Maintain IT asset inventory and hardware lifecycle management
- Plan and execute infrastructure upgrades with minimal downtime
- You don’t need to be a DevOps expert. Basic knowledge is a strong advantage, and we will support your growth in this area. Candidates who are curious and self-motivated to learn DevOps tools will have a clear career path to grow within the team.
- Basic understanding of Docker (run containers, read Dockerfiles)
- Familiarity with CI/CD concepts (GitLab CI, GitHub Actions, or Jenkins)
- Shell scripting (Bash) or Python for task automation
- Experience with Git version control (clone, commit, push, pull, branch)
- Exposure to cloud platforms (AWS, Azure, or GCP) — even free-tier experimentation counts
- Basic knowledge of monitoring tools: Grafana, Prometheus, or ELK Stack
